RETURN POLICY
Raven Gold Refund Policy
Last Updated: October 15, 2022
We are honored that you chose to purchase one of our specially crafted jewelry items. Your complete satisfaction is of utmost importance to us. In the unlikely event that the item failed to meet your expectations you may return it for exchange or a full refund. Please see below for more information on our return policy.
RETURNS
All returns must be accompanied by a clearly marked return authorization number on the outside of the package and must be postmarked within thirty (30) days of the purchase date. Returned items must be in new, unused, untampered condition, in their original box and shipping materials.
RETURN PROCESS
To return an item, please email to productreturns@ravengold.com to obtain a Return Merchandise Authorization (RMA) number. After receiving the RMA number, place the item securely in its original packaging, include the return form provided, clearly write the return authorization number on the outside of the package and mail your return to the following address:
Raven Gold LLC
Attn: Returns
RMA #
1 Meadowlands Plaza Suite 200
East Rutherford, NJ 07073 USA
Please Note: You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Customized Items
- Personalized Engraved Items
- Sized Items
- Worn or Tampered Items
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. Defective items will not incur shipping charges.
Please Note
- Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
